Archive for Crime Scene Cleanup

How Can You Help?

UPDATE: We’ve received some concerns that our initial survey was a bit lengthy. We’ve updated and shortened our survey so it’s now only 3 simple questions. Should only take a minute. Thanks for your help!

Although you may find our business a little grim and macabre, but we are a business and we do advertise. How does a crime scene cleaning company advertise, you ask? Quite simply: any way we can.

We understand that our business is not something that everyone is going to need every day. However, there are – surprisingly often – situations where we are needed. Without getting our name and our industry out there, how is anyone going to know that help is available for them?

So, if you would like to help us out a bit, we would love your opinion. We’ve provided a brief survey below and if you wouldn’t mind taking a couple of minutes to fill it out, we’d really appreciate it.

And to show our appreciation, we are going to give away a Cendecon canteen You can win this just by filling out a survey!to 5 (yes, five) participants! All you have to do is answer the below questions in an e-mail and send it to: info@cendecon.com and put “Survey” as the subject. Simply provide your e-mail address and name so we know who to contact if you win. (All contact information is kept confidential and will not be given or sold to anyone)

1) When you see/hear “crime scene cleaning”, what is the first image that comes to mind?

 

2) What qualities would you want or expect from a crime scene cleaning company and it’s technicians?

 

3) What qualities would you look for in hiring a crime scene cleaning company?

Please remember to include your name so we know who to notify if you win.

Cendecon FREE Giveaway!

For those of you who haven’t heard, we are holding a free giveaway of a Cendecon canteen. They are a sleek matte black finish and are perfect for hydrators and caffeine junkies alike.

Simply go to www.facebook.com/cendecon and “Like” our page. Then share and tell all of your referrals to comment and tell us who sent them. Whoever refers the most “Likes” wins!

 

A Note on Crime Scene Cleaners

As in any industry, you have your “white hats”  and your “black hats.” The “white hats” are usually those who are in the industry because they love what they do. They usually have excellent dealings with their customers and they present themselves in a professional manner.

The “black hats” are those who are, usually, just trying to make a quick buck. They will cut corners wherever possible and treat their customers just nice enough not to blow them off, and sometimes not even then!

The above is something I have observed, first-hand, in many different fields, as I’m sure you have also.

Before you misjudge, this post is not about Cendecon being better than everybody else. As above, there are good companies and bad. The truth is, that there are a number of “white hats” in our industry. It would be prudent to think that we are the only ones capable of providing excellent-quality crime scene cleanup services.

We at Cendecon don’t like to play dirty and trash-talk other companies. I personally would not hire any company who trash-talked a competitor – it’s just plain unprofessional, in my opinion. You may think this post a little hypocritical, but I am not here to name names or point fingers. I’m only giving some examples of what I have seen in this industry so that you know what to look out for should you ever find yourself in need of a crime scene cleaner.

One crime scene cleaner landed a TV deal. I don’t believe it was on for very long and, after watching it, I’m glad! This particular crime scene cleaner was disrespectful to his staff, minimally respectful to his customers (at times, less than that) and exuded an air of arrogance. Now, before you think I’m being judgmental, let me just say this is all taken with a grain of salt. I’m sure (at least I hope) that a good part of the “drama” and attitude was exaggerated for effect and ratings, but the fact remains that this is how he presented himself to the world and, unfortunately, portrayed the crime scene cleaning industry.

For one example, after his staff had completed a decomposition cleanup, they were meeting with their customer. This guy noticed something he really liked, picked it up and walked up to the customer and said, “I want this.” I don’t know about you, but my jaw dropped and my eyes almost popped out of my head. Seriously, who does that? I mean, you could see the shock on this poor girl’s face. You could also tell she was reluctant to let him have it because it was one of her father’s prized possessions! Why press the issue after you found that out?

I can’t speak for all other companies out there, but I know that our crews are compassionate and professional and this is certainly not something any of us would ever think of doing.

On another episode of this train wreck, this guy was lying on the deceased’s bed at a suicide cleanup with his hands behind his head. His comment was something akin to “I don’t think about the people. All I think about is ca-ching, ca-ching, ca-ching.”

Now, there is no rule saying that all crime scene cleaners have to be compassionate or discreet. But, who would you rather have working for you: Someone who’s compassionate and discreet; who does the job and gets out so you can attend to everything else you have to deal with, or some scavenger of shiny things who is only there for the money and could careless about you or your feelings?

The worst thing about this show was that the world now knows of this guy and may feel he’s their only hope in a time of crisis. This irks me to no end because I don’t feel anyone suffering the loss of a family member should be subjected to such insensitive behavior. However, in fairness, I don’t know him personally – only how he presented himself for the world to see.

There are great companies out there, who focus not only on their quality of work – but their customer service. We want you to know that you don’t have to do business with people who don’t respect you, your feelings and your current situation. The “white hats” will always be there to ride in and save the day.

How it All Began…

I’m often asked how I got into my line of work, so I thought I’d share…

One day, I was on my way to work, driving down the freeway. I saw a dog on the side of the road – That was the switch that got this whole train a-rollin’!

I wondered, “Who cleans up dead animals from the freeway?” I thought about Cal-Trans, but figured it’s not really up their alley. CHP? Not likely! That then triggered a thought about who cleans up after suicide, homicide or worse, human decomposition?

Armed with a computer and the internet, I began my research. It wasn’t long before I discovered this “behind-the-scene” industry that very little knew about. It was, of course, the crime scene cleaning industry. I discovered that there were people whose sole purpose was to clean up crime scenes. Unless you’re familiar with the industry, people tend not to think about after death cleanup, or violent crime scenes and the people who clean them, but when the scenario is brought to your attention, your first thought is that the EMTs or the coroner cleans up the aftermath – that was my first thought, anyway.

I almost gave up my research until I discovered that it was the family’s responsibility to clean it up. At first, I was shocked. How could anyone expect someone to clean up the aftermath of a suicide or, God forbid, a homicide of a family member?

It was then that I was on my way to becoming a crime scene cleaner. I must have called a handful of training companies before I found one that I respected. I didn’t waste any time, I registered for the next available class, figured out the financial aspect and worked out getting time off work.

My training was very exciting, extensive and informative and I knew that this was what I wanted to do. Once I got back, reality hit me. I had a great-paying job and all the niceties one could ask for. Was I really going to give all that up and start a business in an industry I had only just finished learning about? Unfortunately, no. I was not going to do that. I had just spent thousands of dollars and weeks learning how to properly cleanup after suicides, homicides, decompositions and crime scenes and it seemed like it was all for naught.

Flash forward… I was living with my now-husband in our new home, 7 months pregnant with my first child and still working at my safe and comfortable job that I had been at for 12 years when I got broad-sided. I was told by my boss that the company was going in a new direction and there was no place for me in the new format. I was devastated. What would I do? My future husband’s job wouldn’t support us alone, but who was going to hire an extremely pregnant woman?

Needless to say, my stress level was off the scale. I had never been in a position like this. Luck was on my side when I came across a company that was borderline desperately seeking a Receptionist. They were fine with my being pregnant and it was understood that when my baby was born, I would no longer be working there. It was a huge pay cut, but it would cover our deficit and allow us to squeak by until we could figure something more permanent out.

Then the second blow came. My husband got laid off from his job! However, Luck was with us again when the company I now worked at had another position that my husband fit the bill for just fine. It was a little bit of a pay increase, too!

Things were holding up ok until the 23rd of December, when my son decided he was done with my womb and was seeking some larger accommodations. Although I couldn’t have been more happy with the birth of my son (even at 2 months premature), I also realized that I needed to get back to work ASAP. How was it going to work? I couldn’t take my newborn son to work with me and I couldn’t bear to leave him with a babysitter – not at such young an age. Hello, Stress, my old friend. Welcome back.

I was soon to realize that the Universe had everything planned out. It seemed to be pushing me towards the Crime Scene Cleaning industry, that I was once so gung ho about.

I had mentioned to my husband early on that I had done the crime scene cleaning training and never did anything with it because of reasons I have covered earlier. He then pointed out that none of those reasons existed now. Why didn’t we do it now? It wasn’t like we had much to lose.

And so it began. We came up with our business name (also a gift from the Universe) and that was the first step of the journey we took together. We literally started from nothing and have built our business into what it is today.

Today, Cendecon provides professional decontamination services for suicide, homicide, unattended death (decomposition), hoarding, tear gas and much more. We pride ourselves on our service to our clients and are happy that we can help them out in a time of great need.

An Introduction

Hi there! Thank you for visiting and expressing interest in Cendecon and our crew members.

As you may already know, Cendecon is a Crime and Trauma Cleanup company. We specialize in handling the unthinkable. Not only do we cleanup after death, we also specialize in hoarding cleanup, animal filth cleanup, tear gas cleanup and so much more. Cendecon is more than a company, in most cases we establish personal relationships with our clients. Most of our clients are going through one of the most difficult times in their lives, and Cendecon tends to bring the family feel to the job site. Sure, anyone can make that claim… I hope that by publishing this blog you will get the inside look that our clients do.

Although most crime scene cleanup blogs show gory photos, humorous commentary and other inappropriate details, that is not what this blog is about. I’m hoping to put a different spin on things. I am not one to blast others misfortunes and short comings on the internet for the world to see, however, that does not mean that my blog will be boring or uneventful. I hope to be able to entertain you with storytelling. The purpose of this blog is for you to get to know our crews, our personalities and learn about what we do for a living. How we do what we do and how we cope on a day to day basis.

We will post photos, videos and such however, they won’t be typical. I hope you follow along and I look forward to your questions and comments.